Privacy Policy

Privacy Policy

Effective Date: 06/05/2025

Registered Building Practitioner CDB-U 49366

 

1. Introduction

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means JG King Pty Ltd (ABN 21 006 627 210) (JG King). We respect our clients and website visitors’ right to privacy. We are committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

In the course of our business in Australia, the collection of personal information is an important step in providing our services and communicating with you. This policy sets out how we collect and treat your personal information.

By visiting or using our website at https://jgking.com.au (Website) and providing personal information to us, you agree to the collection, storage, usage and disclosure of your personal information by Us in the manner described in this Privacy Policy.

2. What Personal Information We Collect

We may collect the following types of personal information, depending on your interaction with us:

  • Name, address, date of birth, gender, phone number and email
  • Preferences, enquiry details, feedback and survey responses
  • Website and device information (e.g. IP address, browser type, cookies)
  • Records of your communication and transaction history with us including details about payments between us and goods or services you've bought from us or from another person.

We do not collect sensitive information (such as health or racial data) unless it is necessary and you have provided consent.

3. How we Collect Personal Information

We may collect your personal information when you:

  • Submit an enquiry or contact form
  • Interact with our staff or consultants
  • Use our website or digital platforms
  • Subscribe to our newsletters or promotional content
  • Apply for services or request quotes

Similar information may be obtained from third parties, such as your bank or accountant.

Information may also be collected via automated technologies such as cookies, analytics tools, and third-party integrations.

4. Purposes for Collection and Use

Your personal information may be used to:

  • Respond to enquiries and provide services
  • Assess product or service suitability
  • Conduct marketing, surveys, and product development
  • Send newsletters, promotions, or event invitations (only if you consent or it is reasonably expected)
  • Fulfil legal or contractual obligations
  • Improve our website, content, and user experience

  • Obtain or assist in obtaining products or services for you and/or associated with the construction and maintenance of your home

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.

5. Legal Basis for Collection, holding and use of your personal information

We will only collect, hold or use your personal information:

  • With your consent
  • When necessary to deliver our services
  • When required by law

To protect legitimate interests (e.g., fraud prevention, IT security), provided it does not override your rights

6. Disclosure of Personal Information

We may share your information with:

  • Our related entities and employees
  • Trusted third-party providers (e.g., IT service providers, analytics platforms, consultants) assisting with delivery of our services
  • suppliers of products or services for you and/or associated with the construction and maintenance of your home
  • Government agencies, law enforcement or regulators where required by law

If personal information is disclosed overseas, we will take reasonable steps to ensure it is handled in accordance with Australian privacy laws, including via contractual safeguards.

7. Direct Marketing and Opt-Out

We may use your personal information to contact you with promotional material. You can opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Emailing us at [Insert contact email]
  • Calling us at [Insert phone number]

We will honour your opt-out request promptly and without charge.

8. Access, Correction and Deletion

You have the right to:

  • Request access to your personal information
  • Correct inaccurate, incomplete, or outdated information
  • Request deletion of your personal information
  • Object to processing of your data

To exercise these rights, contact us at [Insert contact email]. We may ask for identity verification and will respond within a reasonable timeframe (typically 30 days).

9. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations. When no longer required, your information is securely destroyed or de-identified.

10. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and unauthorized access, including:

  • Secure storage systems
  • Role-based access control
  • Encrypted communications
  • Regular system audits and staff training

11. Cookies and Website Analytics

A cookie is a small file placed in computer which collects information about your web browsing history. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (for example: name, address, email address or telephone number). Many web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies and similar technologies to:

  • Track and analyse Website traffic
  • Provide social media sharing and liking functionality
  • Help us provide a better Website visitor experience.
  • Personalize your experience
  • Deliver targeted advertising (with your consent)

12. Children's Privacy

Our services are not directed to children under 15. We do not knowingly collect personal information from children without parental consent.

13. Complaints and Contact

If you have concerns or complaints about how your personal information has been handled, please contact:

 

Privacy Officer

JG King Homes

Email: privacyofficer@jgkinghomes.com.au

Phone:03 9279 7000

 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

 

14. Changes to This Policy

This Privacy Policy may be updated periodically to reflect legal or operational changes. When we do, we will revise the "Effective Date" and notify you where appropriate.