Posted on July 08, 2020

How We’re Supporting You During Coronavirus

JG King Homes are committed to keeping you updated on how we are responding to and supporting our customers during the circumstances surrounding COVID-19 (coronavirus).

Please be assured that we are being highly vigilant in our offices and display homes across Victoria. The health and safety of our homebuyers, visitors, employees and the community are our highest priority. We are focused on maintaining a safe and healthy environment.


Updated 6th August 2020


Office Opening Hours

JG King regional offices will remain open by appointment only. Please contact your nearest office location or your customer service officer to make an appointment. Click here for contact numbers for each location. Our Melbourne office will not be open for appointments due to Stage 4 restrictions.

Regional Display Homes

Our regional displays will remain open by appointment only. To view all opening hours or request an appointment, click here.

Melbourne Display Homes

As of Wednesday 5th August at 11:59pm, the following display homes across Melbourne Metro will temporarily close due to Stage 4 restrictions:

  • Arcadia Estate, Officer
  • Aurora Estate, Wollert
  • Botanical Estate, Mickleham
  • Atherstone Estate, Strathtulloh
  • Woodlea Estate, Aintree
  • Harpley Estate, Werribee

For a virtual tour of our Melbourne and Regional displays, please click here.

JG King staff are equipped to hold meetings with customers over the phone and via video conference. If you wish to book a personal appointment, you may request to do so below.


Display Home Safety

The protection, health and safety of our customers and visitors is of paramount importance to us. To help you feel comfortable in continuing to plan the build of your new home and in line with the advice from the Australian and Victorian Government, we have implemented the following in all our Regional display homes:

  • Face coverings
  • Only one appointment per sales consultant per display home at any given time at all Regional display homes
  • Maximum of two people per appointment (excluding Sales Consultant) at all Regional display homes
  • Increased frequency of cleaning
  • We are practising social distancing measures in all JG King Home locations.

We also ask that you please complete our Health Disclosure Form prior to entering a display home.

Conditions of entry to our display homes

1.
If you or anyone in your family is feeling unwell, we ask that you reschedule your visit to our displays for a later time.
2.
If you or any members of your household have recently returned from overseas travel, we ask that you adhere to Federal Government directive to self-quarantine for 14 days and re-schedule your visit to our displays.
3.
If you or a family member become unwell and are diagnosed with COVID-19 after meeting with a member of our team, kindly notify the sales consultant who assisted you, or call us on 1300 JG KING.
4.
When visiting our display homes, please refrain from touching surfaces, walls, opening drawers and cupboards.
5.
In place of handshakes, we are exchanging big smiles and warm welcomes.
6. No face covering, no entry.


Design & Contract Meetings - Online via Video or Phone

Where preferred and in line with the conditions of entry above, the JG King Homes team are equipped with the technology to continue conducting meetings via phone and video. Please speak to your consultant to arrange.

Home Builds in progress

To those in the pre-site phase of their building journey, we will continue to proceed with works as normal.

If you do not wish to attend your appointment at your regional office, please let us know and we can arrange to move it online or over the phone. For those who are in the construction phase, our supervisors and trades are adhering to the strict guidelines outlined by the Victorian Government.

Ongoing Commitment

We recognise that these are unsettling times and we pride ourselves on our relationship with our customers. We are confident that the impact on our home builds will be minimal and will continue to provide further updates when more information becomes available or the current situation changes. Please contact us if you require any further information.

Above all, from the JG King family to yours, we wish that you keep well and safe during these difficult times.

JG King Homes